Refund policy
Return and Exchange Policy
At aesvs.com, we are committed to ensuring your satisfaction with our products through our 30-day return/exchange policy. Please familiarize yourself with the following terms and conditions:
Return and Refund:
Customers can initiate a return within 30 days of receiving the product.
To process a refund, customers need to ship the item to our designated warehouse.
Refunds will be processed within 2 days of receiving the returned item.
The refunded amount will be credited back to the original credit card, with the specific timing subject to individual bank policies (approximately 7-15 business days).
Damaged or Incorrect Items:
In case of damaged or incorrect items, please provide photographic evidence immediately.
We will address the issue within 3 business days and promptly provide a free replacement.
Exchange Process:
Customers wishing to exchange a product can do so within 30 days of receiving the order.
Once we receive the returned item, we will dispatch the replacement within 3 days and notify you via email.
Please note that for exchanges initiated due to personal reasons, an additional shipping fee of $9.9 USD will apply.
Customer-Induced Damage:
Items damaged due to customer actions are not eligible for compensation, return, or exchange.
We appreciate your understanding of these terms, and our team is dedicated to providing prompt and effective solutions for any concerns you may have. If you require further assistance, please do not hesitate to contact our customer service team. Your satisfaction is our priority.
At aesvs.com, we are committed to ensuring your satisfaction with our products through our 30-day return/exchange policy. Please familiarize yourself with the following terms and conditions:
Return and Refund:
Customers can initiate a return within 30 days of receiving the product.
To process a refund, customers need to ship the item to our designated warehouse.
Refunds will be processed within 2 days of receiving the returned item.
The refunded amount will be credited back to the original credit card, with the specific timing subject to individual bank policies (approximately 7-15 business days).
Damaged or Incorrect Items:
In case of damaged or incorrect items, please provide photographic evidence immediately.
We will address the issue within 3 business days and promptly provide a free replacement.
Exchange Process:
Customers wishing to exchange a product can do so within 30 days of receiving the order.
Once we receive the returned item, we will dispatch the replacement within 3 days and notify you via email.
Please note that for exchanges initiated due to personal reasons, an additional shipping fee of $9.9 USD will apply.
Customer-Induced Damage:
Items damaged due to customer actions are not eligible for compensation, return, or exchange.
We appreciate your understanding of these terms, and our team is dedicated to providing prompt and effective solutions for any concerns you may have. If you require further assistance, please do not hesitate to contact our customer service team. Your satisfaction is our priority.
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